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What does the Guarantee cover?
Our guarantee covers all our products – no matter the circumstance:
- Bought the wrong product? We’ll diagnose and send you the correct one for free.
- Didn’t quite follow directions? We’ll send it to you again for free to give it another go if necessary.
- Didn’t you feel the product performed to your expectations? We’ll give you a full refund with proof of purchase.
How do I use the guarantee?
It’s simple; if you have any issue, you can open a ticket on our support site or give us a call. We’ll get the basic details needed depending on what you want:
- Need a replacement/alternative? Just give us your address and we’ll send it free of charge.
- Want a refund & purchased here? We’ll send the refund to the card you used.
- Want a refund & purchased somewhere else? We’ll ask you to email a copy of the proof of purchase and send you a check for the amount.
